Job Title:  Sales Consultant

Location: Leyland, Preston 

Salary: OTE £30k in Year 1 increasing to £33k+  

dnata Travel Group B2B is the UK’s biggest B2B-only tour operator and comprises of flagship brand Gold Medal and three specialist brands – Pure Luxury, Cruise Plus and Incredible Journeys. We pride ourselves on our truly ‘agents-first’ approach and our strong mutually beneficial and supportive relationships with a huge range of supplier partners across the industry. We are part of the Emirates group. 

We are now recruiting for a Sales Consultant to go above and beyond all customer expectations on both the sales and service aspect of customer interaction, whilst maximising all sales opportunities and building relationships with key agents.

Hours: 37.5 hours per week

Job Accountabilities 

• Answering calls in a professional and timely manner
• Delivering outstanding customer service on every call
• Delivering required conversions over each trading period
• Maximising all sales opportunities
• Maximising all ancillary sales opportunities. i.e. Touring (extended and day), cars and campervans, transfers
• Feedback on Barriers To Sale (Pricing & Product)
• Answering sales calls from various brands within the Gold Medal Travel Group portfolio
• Minimising losses and errors within the business
• Reading back all details of customers itinerary
• Answering calls in a professional and timely manner in line with company procedure
• Delivering outstanding customer service on every call
• Adhering to all call centre call etiquettes
• Always going the extra mile for every customer
• Follow up on enquiries/quotes from customers
• Communicate effectively with customers, internal and external

To be considered for this role, we need you to have the following skills, experience and qualifications:   

Qualification:

• Equivalent to GCSE or O’Level standards

Experience:

• Previous sales experience
• Previous experience from working in a target driven environment
• Previous experience working in a customer driven environment

Desirable:

• To have travelled to long haul destinations

Skills and Knowledge:

• Attention to detail
• Excellent communication and negotiation skills
• Self-motivated
• Customer focussed
• Numerate
• Positive attitude
• Ability to work cross department
• Ability to multi-skill
• Computer literate
• Knowledge of Microsoft Office products/ and/or in house systems

Desirable:

• Flexible approach
• Knowledge of travel related systems 

This role is based at our bright, modern office in Leyland, just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work: 

• Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure/source the best deals for our people

• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays) 

• Additional annual leave purchase scheme – so you can pursue your love of travel 

• Company pension scheme 

• Life assurance 

• Low-cost health care for you and your family 

• Employee Assistance programme 

• Mental Health First Aiders 

• Ongoing development – we have an in-house People Development Team 

• Industry/social events – including supplier events, office socials & parties and pop-up shops 

• Cycle to work scheme 

• Reward & recognition programme 

• Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy 

• Volunteer days – one day’s paid leave each year to volunteer with a registered charity 

• dnata4good – supporting the local communities we work, live and thrive in 

• Refer a friend scheme 

• Free eye care tests 

• Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping   

• Casual dress code 

• Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking