Job Title:    Homeworker Sales Manager

Location:   Homeworker

Salary:       Competitive

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Travelbag began back in 1979 and we wanted to offer more than just package holidays. That’s why over 40 years later we’re still tailor-making long-haul holidays and putting our customers at the heart of everything we do - we aim to make out there, easy. We are part of the dnata family one of the world’s largest air and travel services providers. 

We are now recruiting for a Homeworking Sales Manager who will be responsible for leading the Homeworking Sales Teams to deliver business strategy and ensure an exceptional customer experience is being delivered.

The successful candidate will need to liaise with the Head of Sales and the Retail Regional Manager to ensure best practice is consistently implemented.  They will successfully maintain agreed business service levels and hold accountability for the delivery of budgeted conversion and margin within the relevant area.

Travelbag is keen to build on best in practice culture and to create an energetic environment where people want to work.

Hours: 37.5 per week. 

Job Accountabilities 

• Responsible for the delivery of the Sales Team’s daily, monthly/yearly targets & budgets whilst maintaining KPI responsibility for margin, conversion, call loss & customer service measurements (CSAT/NPS/Trustpilot)
• Drive performance of nonfinancial related goals through the performance review process
• To work with your team, Head of Sales and Regional Retail Manager to identify and develop sales and future opportunities for growth whilst driving high performance through analysis of reports to ensure actions plans are in place to turn around poor performance and enhance positive performance.
• Work in tandem with the Retail Sales Manager to ensure people processes and customer strategy are aligned
• Continually maintain a focus on customer growth, as well as the retention of existing customers
• Collaborate with L&D to support and deliver an effective training and coaching plan across all levels/channels of sales
• Work closely with internal stakeholder groups, including Product, Marketing, Operations and other relevant functional areas to share feedback and insights that support the evolution of sales offerings to exceed customer expectations and minimise financial loss. Constantly feedback on competitor activity to the Commercial Teams to support staying ahead of the competition
• Adhere to and promote the Customer Experience Strategy within Travelbag Sales to positively impact customer satisfaction and implement corrective actions where appropriate
• Support Sales operations to improve consistency, integration, and efficiency of customer interactions across all contact channels
• Responsible for the full end to end recruitment process of sales colleagues and managers. Work with Central Recruitment Team to identify additional recruitment opportunities
• Maintain a focus on employee wellbeing, retention and development through regular feedback with both managers and HR
• Collaborate with the Resource Planning Team to ensure the Company maximises opportunities through effect staff optimisation
• Mentoring, developing and coaching the Sales Management Team and wider Sales Team.

To be considered for this role, we need you to have the following skills, experience and qualifications:  

• Extensive Travel/Sales experience
• Sales Leadership Level
• A proven track record in a management capacity
• Proven track record in coaching team members
• Willing and able to motivate and lead a team to achieve results
• Customer focussed
• Understanding of Travelbag Company Goals and how they aid in the delivery
• Ability to work on own or as part of a team and to work and manage remotely
• Ability to pro-actively identify training needs and implement solutions

For more information, please click on the job description below.

Travelbag operates 7 retail stores and a virtual call centre in the UK and is owned by dnata Travel, part of the Emirates Group. In the UK, our brands also include Gold Medal Travel. 

We have some fantastic benefits, making us a great place to work: 

• Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure/source the best deals for our people
• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
• Additional Annual Leave Purchase Scheme – so you can pursue your love of travel
• Company Pension Scheme
• Life Assurance
• Low-cost health care for you and your family
• Employee Assistance Programme
• Mental Health First Aiders
• Ongoing development
• Industry/social events – including supplier events, office socials & parties and pop-up shops
• Cycle to Work Scheme
• Reward & Recognition Programme
• Belong Programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
• Volunteer Days – one day’s paid leave each year to volunteer with a registered charity
• dnata4good – supporting the local communities we work, live and thrive in
• Refer a Friend Scheme
• Free Eye Care Tests
• Free Tastecard membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
• Casual dress code