Job description

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Customer Support Advisor (1339)

  • Location of work:
    Preston
  • Brand:
    Gold Medal Travel, Travel Republic & Netflights, Travelbag
  • Department:
    Administration
  • Salary:
    £24988.61
  • Closing Date:
    3 September 2025

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic. 

We are now recruiting for Customer Support Advisors to join our Air Operations Team at Lancaster House in Leyland. 

In this role you’ll be responsible for advising customers of any involuntary changes to their travel arrangements. This could be flight schedule changes or cancellations or changes to ticket issue deadlines. 

You’ll work in a customer-focussed manner to minimise disruption and inconvenience to the customer, ensuring that any other travel arrangements affected by the change are updated accordingly. This could be amending hotel reservations, transfer arrangements, car hire bookings, cruises, tours and sightseeing trips. 

Hours: 37.5hours per week 5 days over 7, between 9am and 9pm 

To be considered for this role, we need you to have the following skills, experience and qualifications:  

  • Great communication skills both verbal & written 
  • The ability to deliver a difficult message with empathy whilst remaining claim 
  • Highly customer focussed 
  • IT literate with great keyboard skills 
  • Accuracy and attention to detail 
  • A great team player with a positive attitude 
  • Problem solving skills 
  • Adaptable and able to work under pressure  
  • Numerate 
  • GCSE Grade A*-C/9-4 in English and Maths or equivalent 

Desirable

  • Experience with GDS /travel systems 
  • Previous travel industry or contact centre experience 

For more information, please click on the job description below 

Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work: 

  • 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays) 
  • Additional annual leave purchase scheme  
  • Company pension scheme 
  • Life assurance 
  • Low-cost health care for you and your family 
  • Employee Assistance programme 
  • Mental Health First Aiders 
  • Ongoing development – we have an in-house People Development Team 
  • Travel discounts – we have a dedicated Staff Travel Team to sourcethe best deals for our people 
  • Industry/social events – including supplier events, office socials & parties and pop-up shops 
  • Cycle to work scheme 
  • Long service awards 
  • Reward & recognition programme 
  • Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy 
  • Volunteer days – one day’s paid leave each year to volunteer with a registered charity 
  • dnata4good – supporting the local communities we work, live and thrive in 
  • Refer a friend scheme 
  • Free eye care tests 
  • Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping   
  • Casual dress code 
  • Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking 

 
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Location
Preston
Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
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