Job description


Senior Business Analyst (0432)

  • Location:

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag, Travel Republic, and Sunmaster. These brands are based at offices across the UK including Preston (Leyland), Kingston-upon-Thames, Chester and Halifax.

We are now recruiting for a Senior Business Analyst. Our BA's are technically proficient to be the bridge between Product, Business and IT, who will understand, assess and decompose Product and Technical roadmaps into short and medium-term delivery plans. The Senior Business Analyst will own the business analysis of the quarterly deliverables agreed in the Program Increment (PI) / quarterly planning workshops, supporting the team(s), maintaining the acceptance criteria, ensuring focus on current and future iterations and preparing backlogs for subsequent iterations.

It is critical for the role holder to work closely with multiple functions including Product, the business, IT and the vendors, leading on eliciting, analysing, validating, specifying, verifying, and managing the business and product needs throughout the delivery process.



  • Build collaborative relationships with senior stakeholders across product, business, operational and delivery areas to ensure alignment across scope, requirements, priorities, design and plans
  • Facilitate and drive the stakeholders to succinctly define and baseline the overall scope and requirements, ensuring alignment with product and technology roadmaps, architectural and operational objectives
  • Act as the interface between the business and technical teams during development and roll-out of IT changes
  • Attend and contribute to key Product Management and Planning meetings
  • Defines metrics to measure the success and performance of prioritised work, ensuring any further BAU iterations can be proposed and prioritised accordingly within the boundaries of available capacity
  • Own the delivery of the agreed quarterly backlog following the quarterly/PI planning sessions ensuring the team always has adequate amounts of stories groomed to work on
  • Lead and provide structure to the end-to-end analysis, scoping and planning approach to clearly and accurately define Epics and Stories against a prioritised Product, Project and Technology roadmaps

Skills and Knowledge:

  • Ability to lead a team of business analysts
  • Business acumen and strategic thinking
  • Expert understanding of business analysis principles, processes and techniques
  • Ability to think analytically, solve problems to complex business processes, and document results
  • Ability to communicate complex ideas in a clear, concise manner across functional and technical departments
  • Ability to develop and prepare process models, functional specifications, and technical requirements
  • The candidate must be process-oriented with sound judgment, attention to detail, accuracy, and follow-through including the flexibility to perform in an ever-changing work environment


The newly renovated Kingston office is  just 5 minutes’ walk from Norbiton Station or 10-15 minutes from Kingston station offering good transport links from the Greater London area.

Our employees enjoy many benefits including life assurance, pension scheme, travel discounts and industry/social events.

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Clarendon House, 147 London Road, Kingston-upon-Thames, Surrey, United Kingdom, KT2 6NH
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