Job description


Customer Support Advisor - Ticketing (0493)

  • Location:
  • Closing Date:
    10 November 2021

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travel Republic, Travelbag and Sunmaster.

We are now recruiting for Customer Support Advisors to join our airline ticketing team at our flagship office in Leyland. In this role you will be responsible for issuing airline tickets and other documents accurately and within agreed timescales. This will also include re-issuing tickets due to enforced changes and customer-led amendments.

You must be able to work quickly and accurately with a keen eye for detail as you will need to  decipher airline contracts and transfer this information to tickets.  This role involves working across multiple IT systems so you need to be able to learn new systems and processes quickly.

Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm.

To be considered for this role, we need you to have the following skills and experience:

  • GCSE/educated – Maths & English language grade 9-4/’C’ or above – or equivalent
  • Knowledge of interpreting Airline Contracts and GDS ticketing would be an advantage
  • Attention to detail
  • IT literate
  • Numerate
  • Excellent time management and organisation skills with the ability to work to tight deadlines

For more information, please click on the job description below

This role is based at our fantastic new state-of-the art office in Leyland, just 10 minutes from junction 29 of the M6. Our on-site facilities include free car parking, on-site restaurant and break out area with a pool table and free wifi, shopping & social event, cycle-to-work scheme and low cost health care for you and your family.

Our people also enjoy benefits including life assurance, pension scheme and travel discounts.

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Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
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