Job description


Customer Support Advisor - Air Operations (0728)

  • Location of work:
  • Brand:
    Gold Medal Travel, Travel Republic, Travelbag & Netflights
  • Department:
  • Salary:

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag, Travel Republic, and Sunmaster. 

We are now recruiting for Air Operations Support Administrators based at our flagship office in Leyland. You’ll be working in our Supplier Amendments Team dealing with enforced changes to customers’ holidays. This will include advising customers of airline schedule changes, fare changes and/or hotel renovations, offering them suitable alternatives or re-arranging bookings based on new flight details.

Some changes may not be well-received by customers, so you need to have great customer service skills to be able to manage the changes calmly and efficiently.

In this role you will be taking and making calls to travel agents and customers.

Hours: Full time - 37.5 hours per week, 5 days over 7, between 9am and 9pm.  Fixed term contracts would also be considered for a minimum of 6 months

To be considered for this role, we need you to have the following skills and experience:

  • GCSE/educated – Maths & English language grade 9-4/’C’ or above – or equivalent
  • Customer Service and administration experience
  • Attention to detail
  • IT literate
  • Numerate
  • Travel industry and GDS experience is desirable

This role is based at our fantastic state-of-the art office in Leyland, just 10 minutes from junctions 28 & 29 of the M6. Our on-site facilities include free car parking, on-site restaurant and break out area with a pool table and free wifi, shopping & social events

We offer some great benefits that you won’t get anywhere else, which include travel discounts both in the UK and abroad; company and supplier social events; charity events; cycle-to work-scheme, a free Tastecard offering 2 for 1 benefits at restaurants Nationwide, reduced price Cinema tickets and £££s off days out alongside other offers; low cost health care for you and your family, pension scheme, life assurance, employee assistance programme, 25 days annual leave (+ Bank Holidays) and an additional annual leave purchase scheme.

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Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
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