Job description


Customer Services Advisor (0519)

  • Location of work:
    Kingston, Preston
  • Closing Date:
    15 December 2021

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travel Republic, Travelbag and Sunmaster.

We are now recruiting for Customer Service Advisors based at our flagship contact centre in Leyland or our recently renovated office in Kingston. In this role you will service after-sales calls from our customers, providing the excellent service that our customers expect.

As a Customer Service Advisor, you will take calls from travel agents and customers and deal with a range of queries and requests. This will include pre-booking seats & special meals on flights, commission & VAT queries, taking balance payments and making changes to bookings.

You need to be able to provide an excellent customer experience by building relationships quickly, identifying customer needs and accurately delivering solutions.

Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm.

To be considered for this role, we need you to have the following skills and experience:

  • GCSE/educated – Maths & English language grade 9-4/’C’ or above – or equivalent
  • Customer Service experience – ideally in a contact centre environment
  • A keen interest in the travel industry, ideally with a passion for travel
  • Attention to detail
  • IT literate
  • Numerate
  • Travel industry experience is desirable

For more information, please click on the job description below

The UK flagship office in Leyland, just 10 minutes from junctions 28 & 29 of the M6. Our on-site facilities include free car parking, on-site restaurant and break out area with a pool table and free wifi, shopping & social events.

Our newly renovated office is based in Kingston-upon-Thames, just 5 minutes’ walk from Norbiton Station or 10-15 minutes from Kingston station offering good transport links from the Greater London area.

Our people also enjoy benefits including life assurance, pension scheme and travel discounts, cycle-to-work scheme, low cost health care for you and your family and a free Taste Card


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Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
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