Job description


Customer Service Consultant (1046)

  • Location of work:
  • Brand:
    Gold Medal Travel
  • Department:
    Customer Service
  • Salary:

We are now recruiting for Customer Service Advisors based at our UK flagship office in Leyland, supporting our B2B brands.

This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales calls from our travel agent partners providing the excellent service that they expect from us.

Our customer service team are dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd.

Day to day you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone and via email. This will include:

  • making changes to a customer’s holiday
  • answering invoice & commission queries
  • adding special requests to bookings
  • booking special meals & prebooking seats on flights

Hours:  37.5 hours per week, 5 days over 7, between 9am and 9pm. We will also consider part-time of 30 hours per week over 4 days, after the initial training period.

Start Date: 27th November 2023

To be considered for this role, you need to have the following: -

  • GCSE/’O’ levels in Maths & English language grade 9-4/A*-C or equivalent
  • Customer Service experience – ideally in a contact centre environment
  • IT literate
  • Travel industry experience - desirable
  • Customer focussed
  • Attention to detail
  • Excellent verbal and written communication skills
  • Able to work under pressure, meet deadlines and remain calm
  • Passionate about travel
  • Numerate

For more information, please click on the job description below

Our state-of-the art office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes' walk from Leyland train station and with easy bus route access from the surrounding area.

We have some fantastic benefits, making us a great place to work:

  • 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
  • Additional annual leave purchase scheme
  • Company pension scheme
  • Life assurance
  • Low-cost health care for you and your family
  • Employee Assistance programme
  • Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
  • Ongoing development – we have an in-house People Development Team
  • Industry/social events – including supplier events, office socials & parties and pop-up shops
  • Cycle to work scheme
  • Long service awards
  • Volunteer days – one day’s paid leave each year to volunteer with a registered charity
  • dnata4good – supporting the local communities we work, live and thrive in
  • Refer a friend scheme
  • Free eye care tests
  • Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
  • Casual working environment
  • Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking

dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys.  We are part of dnata Travel Group family, owned by the Emirates Group.

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Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
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