Job description


Customer Service Advisor (0463)

  • Location:
  • Closing Date:
    7 October 2021

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travel Republic, Travelbag and Sunmaster.

We are now recruiting for Customer Service Advisors based at our flagship contact centre in Leyland. In this role you will service after-sales calls from our customers, providing the excellent service that our customers expect.

We have full time and part-time roles available. Full time is 37.5 hours per week, 5 days over 7, between 9am and 9pm. Part time is a minimum of 16 hours per week, however you need to be able to work full time for the first two weeks to attend your induction training.

As a Customer Service Advisor, you will take calls from travel agents and customers and deal with a range of queries and requests. This will include pre-booking seats & special meals on flights, commission & VAT queries, taking balance payments and making changes to bookings.

You need to be able to provide an excellent customer experience by building relationships quickly, identifying customer needs and accurately delivering solutions.

Start dates for this role are in late September.

To be considered for this role, we need you to have the following skills and experience:

  • GCSE/educated – Maths & English language grade 9-4/’C’ or above – or equivalent
  • Customer Service experience – ideally in a contact centre environment
  • A keen interest in the travel industry, ideally with a passion for travel
  • Attention to detail
  • IT literate
  • Numerate
  • Travel industry experience is desirable

For more information, please click on the job description below

This role is based at our fantastic new state-of-the art office in Leyland, just 10 minutes from junction 29 of the M6. Our on-site facilities include free car parking, on-site restaurant and break out area with a pool table and free wifi, shopping & social events.

Our people also enjoy benefits including life assurance, pension scheme and travel discounts.


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Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
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