Job description


Customer Service Advisor (0130)

  • Location:
  • Closing Date:
    31 January 2020

dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster.

We are now recruiting for Customer Service Advisors to service after-sales calls from our customers and provide the excellent service that our customers expect.

In this role you will take calls from travel agents and customers dealing with a range of queries and request. This includes prebooking seats & special meals on flights, commission & VAT queries, taking balance payments and making changes to bookings.

Hours: 40 hours per week, 5 days over 7

To be considered for this role, we need you to have the following skills and experience:

  • GCSE/educated – Maths & English language grade 9-4/’C’ or above – or equivalent
  • Customer Service experience – ideally in a contact centre environment
  • A keen interest in the travel industry, ideally with a passion for travel
  • Attention to detail
  • IT literate
  • Numerate
  • Travel industry experience is desirable

This role is based at our fantastic new state-of-the art office in Leyland, just 10 minutes from junction 29 of the M6. Our on-site facilities include free car parking, on-site restaurant and break out area with a pool table and free wifi, shopping & social events.

Our people also enjoy benefits including life assurance, pension scheme and travel discounts.

Close map
Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
Share this page
Vacancy Alerts
Create an alert subscription based on this vacancy