Job description

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Customer Service Advisor (0335)

  • Location:
    Preston
  • Closing Date:
    20 January 2021

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travel Republic, Travelbag and Sunmaster.

We are now recruiting for Customer Service Advisors based at our flagship contact centre in Leyland. As a Customer Service Advisor you will service after-sales calls our customers, providing the excellent service that our customers expect.

In this role you will take calls from travel agents and customers dealing with a range of queries and requests. This includes prebooking seats & special meals on flights, commission & VAT queries, taking balance payments and making changes to bookings.

You must be able to provide an excellent customer experience by building relationships quickly, identifying customer needs and accurately delivering solutions.

Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm.

To be considered for this role, we need you to have the following skills and experience:

  • GCSE/educated – Maths & English language grade 9-4/’C’ or above – or equivalent
  • Customer Service experience – ideally in a contact centre environment
  • A keen interest in the travel industry, ideally with a passion for travel
  • Attention to detail
  • IT literate
  • Numerate
  • Travel industry experience is desirable

For more information, please click on the job description below

This role is based at our fantastic new state-of-the art office in Leyland, just 10 minutes from junction 29 of the M6. Our on-site facilities include free car parking, on-site restaurant and break out area with a pool table and free wifi, shopping & social events.

Our people also enjoy benefits including life assurance, pension scheme and travel discounts.


 
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Location
Preston
Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
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