Job description


Customer Resolutions Executive (0230)

  • Location:
  • Closing Date:
    13 March 2020

dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster.

We are now recruiting for Customer Resolutions Executives to support any customers’ with issues before they travel and while they are on holiday. This may include name changes with airlines, health & safety/welfare issues whilst in resort, hotels unable to locate customer bookings and airport issues.

Our Customer Resolution Team are the first port of call for customers who may be in a distressing situation, and they work hard to resolve issues quickly so our customers’ can enjoy their holiday.

Hours: 40 hours per week, 5 days over 7

To be considered for this role, we need you to have the following skills and experience:

  • GCSE/educated – Maths & English language grade 9-4/’C’ or above – or equivalent
  • Excellent communication and negotiation skills
  • Customer Service and administration experience
  • Problem solving skills – the ability to investigate and find the root cause of an issue
  • Attention to detail
  • IT literate
  • Travel industry/GDS experience is desirable

This role is based at our fantastic new state-of-the art office in Leyland, just 10 minutes from junction 29 of the M6. Our on-site facilities include free car parking, on-site restaurant and break out area with a pool table and free wifi, shopping & social events.

Our people also enjoy benefits including life assurance, pension scheme and travel discounts.

Close map
Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
Share this page
Share with linkedin
Share with facebook
Share with twitter
Share with email
Vacancy Alerts
Create an alert subscription based on this vacancy