Job description


Branch/Sales Manager (0746)

  • Location of work:
    Travelbag - London
  • Brand:
  • Department:
  • Salary:
    £34k + uncapped commission. OTE £60k

Travelbag began in 1979 and wanted to offer more than just package holidays, so it’s no surprise that we’ve established ourselves as a leader in the tailor-made holiday market. Our portfolio incorporates a huge range of travel options across the world. And because we only work with suppliers, properties and airlines that meet our exacting standards, we can be sure that our customers will experience the very highest quality. Travelbag operates 6 retail stores and a virtual call centre in the UK and is owned by dnata Travel, part of the Emirates Group

We are now recruiting for a Branch/Sales Manager for our central London shop who will be   responsible for the overall financial and sales performance of this location.  This is very much a ‘hands-on’ role for someone with a ‘lead from the front’ approach. You will work with the wider Travelbag management team to deliver sales results whilst championing the Travelbag brand.

We are looking for someone with previous travel industry experience who is an inspirational leader and engages with their team to achieve results. You should have strong commercial awareness and financial management experience alongside excellent people management skills.

Job Accountabilities

  • Assume overall responsibility for day-to-day running of your shop; leading, developing and motivating your team in a dynamic and inspirational manner
  • Maximise revenue from a strong sales and customer service focus
  • Deliver the agreed levels of service and quality at all times ensuring targets and goals are achieved
  • Direct and manage your shop within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities
  • Work in partnership with the post-sales teams to ensure a high quality end-to-end service to our customers
  • Pre-empt any caveats and barriers to success by on-going analysis of operations, taking appropriate action to resolve issues
  • Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow
  • Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience and championing individual staff knowledge and experience
  • Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis
  • Contribute to and attend brand events

To be considered for this role, we need you to have the following skills, experience and qualifications:

  • Extensive experience of working at a strategic level in an inbound sales environment either call centre or retail.
  • Sound operational management experience
  • A thorough understanding of resource optimisation and delivery
  • An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process
  • Resilient with the ability to overcome challenges to consistently meet and exceed targets
  • Self-motivated and approaches work with a mature and positive attitude
  • The ability to introduce meaningful and stretching KPIs and maintain focus on achievement thereof
  • The ability to create dynamic and high-performing teams through selection, motivation and development
  • Excellent communication skills - both written and verbal
  • Excellent influencing skills at a senior management level
  • Results-focused and committed to high personal standards and a desire to achieve

For more information, please click on the job description below

This role is based at our modern, friendly shop on Baker Street, less than 10 minutes’ walk from Baker Street and Bond Street tube stations.

Our employees enjoy many benefits including 25 days annual leave (+ Bank Holidays), life assurance, pension scheme, travel discounts, industry/social events, long service awards & recognition days, low cost health care for you & your family  and a free Taste Card.



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Travelbag - London
3B Baker Street, London, UK, W1U 8ED
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