Job description

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Acquisition and Commercial Assistant – EKH UK&I (0134)

  • Location:
    Kingston

Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in DubaiIndian OceanSouth East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates.

We are now recruiting for a Acquisition and Commercial Assistant. Our Acquisition team, part of the Commercial structure combine their expertise and passion to carefully ensure our customers receive a seamless & exceptional customer journey experience, both on and offline, which the Emirates brand is renowned for. We are here to create award winning moments which will last a lifetime. Emirates Holidays is a part of the Emirates Group, for career hungry people, Emirates Holidays is the place for you.

Job Accountabilities

This role, part of the Commercial team is all about our promoting and marketing the right product to our customers at the right prices, within the right channels, and importantly, filling our planes departing from the UK & Ireland to our home Dubai and beyond. It’s about ensuring we anticipate our customer’s requirements, we understand them, and we use our knowledge to promote holidays that they will love over and over again.

You will be focussed on supporting the Acquisition Manager to deliver all business requirements by creating and delivering tactical, partner and brand marketing campaigns, and always promoting our amazing holiday experiences. You’ll be talking to our customer’s in their language, and that of the Emirates brand. You will continuously analyse our marketing performance, within all channels and recommend best practices to ensure we are always retaining existing customers and acquiring new ones.

Key Accountabilities & Responsibilities

  • Assisting the Acquisition Manager to deliver the annual brand marketing and PR plan, including working with product, ecommerce, corporate communications and senior management as well as external agency partners.
  • Assisting the Acquisition Manager to deliver both partner and tactical marketing calendars, including generating pricing in partnership with product, writing copy, choosing imagery and general asset creation for all marketing channels including brochure, direct mail, digital, social, press, flash sales, EDMs.
  • Where required write briefs for external partners action and manage the partners delivery.
  • Continuous ROI reporting for all marketing activity.
  • Support the Acquisition Manager to identify core customer segments, as well as driving growth in quality acquisition through the delivery of multichannel campaign activity and one-off tactical promotions.

 

Qualifications, Skills & Experience

  • Someone who is really interested in customers and understands the importance of exceeding our customer’s expectations.
  • An expert in areas they have visited and can share that knowledge with our customers and colleagues.
  • Someone keen to get stuck in and learn.
  • Someone who wants to keep developing and able to take accountability for their own learning.
  • Self-motivated and self-organised to manage own workloads to achieve performance & business targets.
  • Positive attitude and enjoys working as part of a team.
  • A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
  • A brilliant communicator (both verbal & written) with proven persuasive and influencing skills and a relationship builder with all sorts of different people.

 

Our UK & Northern European operation is based in Kingston-upon-Thames, just 5 minutes’ walk from Norbiton Station or 10-15 minutes from Kingston station offering good transport links from the Greater London area.

Extending the Emirates experience from the air to the ground, Emirates Holidays offers tailor-made dream holidays to over 100 destinations in all six continents in the airline’s network. Whether you are customer facing building exciting holiday experiences or behind the scenes really making things happen, our people and our customers are the heart of everything we do.

Our team is passionate and results focussed, but have a lot of fun creating moments for our customers which will last a lifetime.


 
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Location
Kingston
Clarendon House, 147 London Road, Kingston-upon-Thames, Surrey, United Kingdom, KT2 6NH
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