dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.
We are now recruiting for a 3rd Line Team Manager, based in our flagship Leyland office, who will be responsible for our IT Infrastructure & Networks operations, performance & delivery. In this role you will be responsible for Capacity Management, DR Recovery, Incident/Problem/Change Management and driving continuous improvements aligning to dnata Travel Technology strategy.
You will be an expert trouble-shooter for major and critical service incidents, and serve as an advisor to the Head of Travel IT on Infrastructure & Network related matters. You will be responsible for leading the 3rd line Infrastructure & Network team, while being the interface between other IT verticals, L1/L2 teams & external suppliers.
Qualifications & Experience:
Training & Knowledge:
There will be a requirement to participate in on-call support process, including 24*7 coverage as required. This role will require a flexible approach to working hours and will involve an element of UK travel, with the possibility of overseas as required.
For more information, please click on the attached job description.
Our newly renovated, state of the art office is based in Leyland, only 10 minutes’ drive from junction 29 of the M6.
Our employees enjoy many benefits including life assurance, pension scheme, travel discounts and industry/social events, on-site free car parking, on-site restaurant and break-out area with free wifi.