Job description


1st Line Service Desk Technician (0088)

  • Location:

dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster.

We are now recruiting for a 1st Line Service Desk Technician.  You will  provide first line and desktop support, ensuring the stable operation of the organisation infrastructure to agreed standards; KPIs, SLAs and company policies & procedures. This includes both internal and external customers. 

Hours: 37.5 hours per week, working Monday to Friday.

In order to be considered for this role, we need you to have the following skills and experience:

  • Knowledge of Microsoft Windows Operating Systems (7, 8 & 10)
  • MS Active Directory/Exchange
  • Email and AV security products
  • Experience in troubleshooting desktop and laptop hardware issues
  • Experience in troubleshooting TCP/IP network connectivity issues
  • Telephony/VOIP Systems
  • Experience of setting up networked printers
  • iPhones and Android devices
  • Previous IT Service Desk experience

For more information, please click on the job description below.

Our office is based in Skypark, Glasgow with easy public transport links from the surrounding area. Travel 2 is owned by dnata Travel, part of the Emirates Group. In the UK, our brands also include Travel Republic, Sunmaster, the Global Travel Group, Netflights, Travelbag and Gold Medal Travel.

Our employees enjoy many benefits including life assurance, travel discounts and industry/social events

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8th Floor, Skypark, 8 Elliot Place, Glasgow, UK, G3 8EP
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