Job description


Sales Development Manager (0247)

  • Location:
    Mallorca, Spain

Part of the Emirates Group and employing over 100,000 people worldwide, dnata has made a truly global impact on cargo handling, inflight catering, B2B and B2C travel reaching $3billion turnover and £40million profit across all group companies

With an acquisition strategy designed to create a broad travel offering, spanning every conceivable package, traveller or business, our UK and European travel portfolio has expanded to include the likes of Travel Republic, Emirates Holidays, Travelbag, Netflights and many more.

We’ve received wide-spread recognition – including, in 2017 alone – winning Best Consolidator, Long Haul Operator and Trade Friendly Brand at the Globe Travel Awards, Best Supplier Sales Team at Travel Bulletin Star Awards, Best Worldwide Tour operator at the Northern Ireland Travel and Tourism Awards and Tour Operator: Australasia & the Far East, at the Travel Agents Choice Awards.

We are now recruiting for a Sales Development Manager who will be key to further grow the new client segments as well as existing client types, ensuring diversification of customer. This new role will be able to approach and determine new clients proactively, as well as maintaining and grow relationships with the customers assigned. This position is European based. 

Job Accountabilities

  • Analyzes evolution of the assigned clients, in order to increase their sales via new products, new segments, new rates, etc.
  • Develop strategic sales planning for assigned clients (short, medium and long term)
  • Uses and manages destination feedback to increase sales
  • Contacts existing leads and new leads 
  • Convert potential leads into new clients 
  • Follow up new accounts 
  • Manage sales activities using the Salesforce CRM system 
  • Acts as a primary point of contact and obtains feedback on the product and services to enable improvements.
  • Reviews daily, weekly and monthly performance in line with targets and budgets, takes action accordingly


  • Well educated to A level standard or equivalent business management experience


  • Further relevant courses completed e.g. sales, presentations etc


  • Proved experience
  • Understanding of the business
  • Understanding of key Bedbanks & tour operators within Europe.


  • Good knowledge of key players within European Market.

Skills and Knowledge:

  • Excellent interpersonal skills
  • Passionate about and driving performance
  • Ability to build rapport and clearly communicate, both written and verbal at all levels including senior management
  • Results and target orientated
  • Good time management skills
  • Knowledge power point, excel & word skills
  • Ability to work under own initiative in a challenging and changing environment
  • Able to make decisions and be accountable
  • Capable of working effectively whilst travelling, developing tactics for keeping informed and motivated on the road

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