Job description

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Revenue Protection Manager (0418)

  • Location:
    Kingston

At Travel Republic we offer flights, hotels, experiences and holiday essentials across the world, at surprisingly low prices. We are part of the dnata Travel Group family which is part of the Emirates Group.

We are now recruiting for a Revenue Protection Manager who will lead business efforts to protect revenue and mitigate margin erosions.  You will also be responsible for owning and providing clear insight into the drivers of erosions across the business and managing key activities to minimise losses.  

Job Accountabilities

  • Report on overall margin erosion performance and drivers by category.  Identify plans and develop initiatives to minimise future erosions, working with key stakeholders across the business to implement and execute against plans.
  • Report on general customer issues and insight on (e.g. cancellations) to support decision making and profitability analysis (E.g. with Commercial and Marketing teams)
  • Lead work with Sales, Commercial, Operations, Finance, Supplier Relations and external suppliers to ensure consistency of booking data versus expectations and provide feedback / review to highlight issues as they arise.
  • Review new sample bookings to identify issues and proactively support the sales team on areas such as price matches and customer discounting.
  • Work with relevant suppliers to mitigate cancellation or other supplier charges (E.g. for accommodation).

 

 To be considered for this role, we need you to have the following skills, experience and qualifications:

  • Strong knowledge of key travel booking and management processes within an OTA environment, with first hand knowledge gained in a customer facing role (e.g. Sales/Service)
  • Proven experience working with cross-functional teams on process analysis, issue identification and resolution
  • Proven ability to define, create and deliver detailed insight on booking level profitability drivers
  • Strong analytical skills (ability to work with BI tools, SQL, and multiple supplier platforms) to extract relevant information

 

Our office is based in Kingston-upon-Thames, just 5 minutes’ walk from Norbiton Station or 10-15 minutes from Kingston station offering good transport links from the Greater London area. Travel Republic is owned by dnata Travel, part of the Emirates Group. In the UK, our brands also include Netflights, Travel 2 and Gold Medal Travel.

14 brands. 66 countries. 1 global team.

Here at dnata, our people share our passion for travel and innovation. That’s why our people are the driving force behind our current excellence and future growth. You’ll have plenty of development and progression opportunities both locally and throughout our global reach. We empower our people to challenge the status quo, to come up with new and innovative ideas to create a world class customer experience. 

Beyond a stimulating working and learning environment, you’ll receive plenty of staff perks and benefits. As well as a great pension scheme and holiday entitlement, you’ll receive life insurance, discounted travel, a healthcare, fun social events and more.  If you love a challenge and you’re looking for a world without boundaries, you’ll go further with dnata.


 
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Location
Kingston
Clarendon House, 147 London Road, Kingston-upon-Thames, Surrey, United Kingdom, KT2 6NH
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