Job description


Product Insight Analyst (0484)

  • Location:

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag, Travel Republic, and Sunmaster. These brands are based at offices across the UK including Preston (Leyland), Kingston-upon-Thames, Chester and Halifax.

We are now recruiting for a Product Insight Analyst to join our Tech Product Team at our office in Kingston upon Thames. 

Your insight will help to ensure we’re prioritising the correct Product changes based on value then validating and monitoring this value once the changes are live. Use a range of tools to understand the impact of the change and propose further iterations, optimisations and bug fixes that will make the customer experience better and optimise the websites.  As well as monitoring existing changes you will also be expected to proactively propose ideas based on data and insights you’ve gained.

You will ensure all elements of the website and customer behaviour are tracked, especially new Product changes and maintain data integrity across all data sources, joining and improving where necessary

We need you to be commercially savvy, great with numbers and ideally have worked within the travel industry, ecommerce or have some kind of multi-channel experience. Not essential but if you’ve worked in a Product environment and understand things like OKRs, you’ll fit right in!

To be considered for this role, we need you to have the following skills, experience and qualifications:

  • Previous experience working within an Product or E-Commerce environment
  • Previous experience of working on consumer facing transactional websites
  • Experience working in an analytics role (across all touchpoints – KPI/OKR definition, tracking setup, configuration, insight and reporting)
  • Experience with some Google products e.g. Google Analytics 360, Google Tag Manager, Google Data Studio
  • Previous experience of other user experience tools such as ContentSquare, Decibel Insights, MixPanel etc preferred
  • Experience of using any BI/Dashboarding tools
  • Excellent Excel and data manipulation skills

For more information, please click on the job description below


Our office is based in Kingston-upon-Thames, just 5 minutes’ walk from Norbiton Station or 10-15 minutes from Kingston station offering good transport links from the Greater London area. Travel Republic is owned by dnata Travel, part of the Emirates Group. In the UK, our brands also include Netflights, Travel 2 and Gold Medal Travel.

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Clarendon House, 147 London Road, Kingston-upon-Thames, Surrey, United Kingdom, KT2 6NH
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