Job description


IT Service Delivery Manager (0420)

  • Location:
    Home based (UK), Kingston, Preston

dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag, Travel Republic and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester (Deeside), Preston (Leyland) and Halifax.

We are now recruiting for a IT Service Delivery Manager based in Preston/Leyland, Kingston or Chester. This role holder will be responsible for being the interface between the IT Service Management and the various business brands with an objective to:


  • Build & maintain a good working relationship with the stakeholders of the various business brands and be the point of contact for all things related to IT Service Management.
  • Be responsible for any service related communication to the business stakeholders. You will manage your stakeholders and need strong communication skills
  • Work closely with business to maintain a high level of business knowledge in their operational model, processes, people, technology & strategy enabling to deliver value through IT service to the business
  • Conduct regular service review meetings with business stakeholders presenting IT Service performance metrics in addition to alignment of IT Service to future project/programme delivery
  • Document & drive IT service improvement specifically on feedback received from business

Qualification & Experience:

  • Minimum 5 years’ experience in IT Client Relationship/Account Management or IT Service Delivery, preferably working with customers & teams globally
  • Good (3+ years) working experience with ITIL or Agile Delivery processes
  • Experience in managing IT suppliers/contracts is an advantage
  • Good technical knowledge on IT architecture & terminologies
  • Proven record of successful client management & IT delivery

For more information, please click on the job description below


Our employees enjoy many benefits including life assurance, pension scheme, travel discounts, industry/social events and discounted gym membership

Close map
Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
Share this page
Share with linkedin
Share with facebook
Share with twitter
Share with email
Vacancy Alerts
Create an alert subscription based on this vacancy