Job description


eCommerce Performance Specialist (0392)

  • Location:

At Travel Republic we offer flights, hotels, experiences and holiday essentials across the world, at surprisingly low prices. We are part of the dnata Travel Group family which is part of the Emirates Group.

We are now recruiting an eCommerce Specialist to join the digital team who will be responsible for the day-to-day management of the website and is accountable for onsite performance to deliver a world-class experience for our customers.

This is a newly created role and a great opportunity for the right candidate to join a dynamic eCommerce operation within our digital team. You will be owning the prioritisation of the development backlog based on business performance KPIs and delivering against customer expectations.


  • You will review on-site behaviour and key customer challenges to help drive the prioritisation of the development backlog. Working closely with teams across the wider business such as IT, Commercial, Marketing, Operations and Finance.
  • You will be responsible for monitoring the daily performance of all the key elements of the website (such as payment gateway acceptance, supplier performance, device and application performance by traffic source) and linking this with our eCommerce KPI’s and our trading budget.
  • You will have a strong understanding of onsite merchandising and trading performance (for example banner clicks, traffic behaviour, conversion triggers etc) which will feed into trading meetings to help decisions around future marketing plans to improve performance growth and ROI.
  • Manage landing page development by working with the marketing and commercial teams to improve quality traffic acquisition and content.

In order to do this position, you will be working closely with teams across the wider business such as IT, Commercial, Marketing, Operations and Finance.

About you - Alongside the above we are looking for the following:

  • Strong Commercial acumen
  • Experience in digital trading.
  • Analytical mindset / data driven approach.
  • Strong stakeholder management.
  • Ability to influence upwards.

Our newly renovated office is based in Kingston-upon-Thames, just 5 minutes’ walk from Norbiton Station or 10-15 minutes from Kingston station offering good transport links from the Greater London area.

In the UK, the dnata Travel Group brands include Gold Medal Travel, Sunmaster, Netflights, and Travelbag.

Our employees enjoy many benefits including life assurance, pension scheme, travel discounts, industry/social events and discounted gym membership.

Close map
Clarendon House, 147 London Road, Kingston-upon-Thames, Surrey, United Kingdom, KT2 6NH
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