Job description


Customer Service Consultant - Netflights (1047)

  • Location of work:
  • Brand:
  • Department:
    Customer Service
  • Salary:

We are now recruiting for a Customer Service Advisor based at our UK flagship office in Leyland, supporting our Netflights brand.

This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales calls from our customers providing the excellent service that they expect from us.

Our customer service team are dedicated and passionate about supporting our customers, going the extra mile, and making the customer feel valued at each step of their journey and make us stand out from the crowd.

Day to day you will be responsible for supporting our customers and providing great after-sales care both over the phone and via email. This will include:

  • making changes to a customer’s holiday
  • answering invoice queries
  • adding special requests to bookings
  • taking payments

Hours:  37.5 hours per week, 5 days over 7, between 9am and 9pm.

To be considered for this role, you need to have the following: -

  • GCSE/’O’ levels in Maths & English language grade 9-4/A*-C or equivalent
  • Customer Service experience – ideally in a contact centre environment
  • IT literate
  • Travel industry experience - desirable
  • Customer focussed
  • Attention to detail
  • Excellent verbal and written communication skills
  • Able to work under pressure, meet deadlines and remain calm
  • Passionate about travel
  • Numerate

For more information, please click on the job description below

Our state-of-the art office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes' walk from Leyland train station and with easy bus route access from the surrounding area.

We have some fantastic benefits, making us a great place to work:

  • 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
  • Additional annual leave purchase scheme
  • Company pension scheme
  • Life assurance
  • Low-cost health care for you and your family
  • Employee Assistance programme
  • Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
  • Ongoing development – we have an in-house People Development Team
  • Industry/social events – including supplier events, office socials & parties and pop-up shops
  • Cycle to work scheme
  • Long service awards
  • Volunteer days – one day’s paid leave each year to volunteer with a registered charity
  • dnata4good – supporting the local communities we work, live and thrive in
  • Refer a friend scheme
  • Free eye care tests
  • Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
  • Casual working environment
  • Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking

Netflights is owned by dnata Travel Group, part of the Emirates group, one of the world’s largest air and travel services providers. We've won ‘Best Flight Comparison Site’ and 'Best Travel Website for Flight Booking' at the British Travel Awards 2019 & 2022. And we are very proud to have achieved an 'Excellent’ score on Trustpilot

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Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
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