Job description


Customer Relations Executive - Pre Travel (0476)

  • Location:
  • Closing Date:
    8 November 2021

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travel Republic, Travelbag and Sunmaster. These brands are based at offices across the UK including Preston (Leyland), Kingston-upon-Thames, Chester and Halifax.

We are now recruiting for a Customer Resolution Executive to respond to any customers’ with issues and queries before they travel and while they are on holiday. This may include name changes with airlines, health & safety/welfare issues whilst in resort, hotels unable to locate customer bookings and airport issues.

Our Customer Resolution Team is the first port of call for customers who may be in a distressing situation, and they work hard to resolve issues quickly so our customers’ can enjoy their holiday.

Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm

To be considered for this role, we need you to have the following skills and experience:

  • GCSE/educated – Maths & English language grade 9-4/’C’ or above – or equivalent
  • Excellent communication and negotiation skills
  • Customer Service and administration experience
  • Problem solving skills – the ability to investigate and find the root cause of an issue
  • Attention to detail
  • IT literate
  • Travel industry/GDS experience is desirable

For more information, please click on the job description below

This role is based at our fantastic  state-of-the art office in Leyland, just 10 minutes from junction 29 of the M6. Our on-site facilities include free car parking, on-site restaurant and break out area with a pool table and free wifi, shopping & social events

Our people also enjoy benefits including life assurance, pension scheme and travel discounts, cycle-to-work scheme and low cost health care for you and your family.


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Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
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