Job description


3rd Line Senior Engineer (0383)

  • Location:

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag, Travel Republic and Sunmaster. These brands are based at offices across the UK including Preston (Leyland)  Kingston-upon-Thames, Chester and Halifax

We are now recruiting for Senior 3rd Line Support Engineer in Preston (Leyland) with significant experience in Enterprise 3rd line Infrastructure Support and Delivery.

In this role you will support the 3rd Line Team Manager in ensuring we maintain a secure and safe environment and ensure operational performance is maintained, collaborating with the service desk in incident management process to ensure minimum downtime.

As Senior Support Engineer you will be both primary and secondary SME for Systems & Technologies within our infrastructure. You will provide technical and troubleshooting guidance within the team and work with the team to ensure that all monitoring and alerting processes are optimal and effective.

We need someone who is an excellent communicator, able to clearly understand and solve technical issues and have a superior level of knowledge of infrastructure technologies & best practices. You need to be comfortable working as part of cross functional and cross site team structure.

There will be a requirement to participate in on-call support process on a rota basis providing a 24/7 coverage, as required.

To be considered for this role, you need to have the following skills and experience:

  • Significant experience in Enterprise 3rd line Infrastructure Support and Delivery.
  • A demonstrate a track record of support and delivery of the following key areas:
    • Linux Operating systems install and Server support
    • Cloud platform install, config & support; Azure and/or AWS
    • Server architectures incl. blade solutions; build, config and management, ideally Cisco UCS
    • Virtualisation solutions; Hyper-V and/or VMWare, incl. P2V and V2V techniques
    • Microsoft Server installs and support  
    • Microsoft IIS and Apache associated component configuration, optimisation & troubleshooting
    • Caching & Message Queuing technologies; Redis , MongoDB, RabbitMQ, incl. scaling & clustering

Please click on the link below to view the full job description

Our newly renovated, state of the art office is based in Leyland, only 10 minutes’ drive from junction 29 of the M6.

Our employees enjoy many benefits including life assurance, pension scheme, travel discounts and industry/social events, on-site free car parking, on-site restaurant and break-out area with free wifi.

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Lancaster House, Centurion Way, Leyland, Lancashire, UK, PR26 6TX
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